Privacy Policy
Last updated: August 9, 2026
At Gifts By Gen, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect when you visit or purchase from our website, how we use that information, when we may share it with others, and the choices you may have regarding your information.
By using our website or placing an order with Gifts By Gen, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that is necessary to operate our store, process orders, provide personalized products, communicate with customers, and improve our services.
Depending on how you interact with Gifts By Gen, this may include:
Information you provide directly
When you create an account, place an order, request assistance, or otherwise interact with us, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Account login information
- Order and purchase information
- Payment and transaction information
- Personalization details you provide for your gift
- Messages, names, dates, photographs, or other information submitted as part of a personalized order
- Information you provide when communicating with us
We only request information that is reasonably necessary for the relevant purpose.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Referring website or source
- Date and time of visits
- General website usage information
- Cookies and similar technologies
This information may be used to help us operate, secure, analyze, and improve our website.
2. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Creating and delivering personalized products
- Processing payments
- Communicating with you about your order
- Providing customer service
- Sending transactional emails and order updates
- Managing customer accounts
- Preventing fraud and unauthorized transactions
- Maintaining the security of our website
- Improving our products, website, and services
- Understanding how customers use our website
- Sending promotional or marketing communications where permitted
- Complying with legal, regulatory, tax, accounting, or other obligations
- Protecting our rights and the security of our customers and business
We do not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by applicable law.
3. Personalized Gift Information
Because Gifts By Gen offers personalized and customizable gifts, you may provide information specifically for the purpose of creating your order.
This may include names, messages, dates, photographs, or other personalization details.
Some of this information may need to be shared with the independent artist, manufacturer, or production partner responsible for creating your personalized item.
We only share the information reasonably necessary to fulfill the order.
For example, if you provide a name to be engraved on a gift, the relevant artist or manufacturer may need to receive that name in order to produce the item.
Please do not provide sensitive personal information that is not necessary for your order.
4. Sharing Information With Service Providers and Partners
We may share personal information with trusted third parties where necessary to operate our business and fulfill your order.
These parties may include:
- Payment processors
- E-commerce and website service providers
- Hosting and technology providers
- Shipping and delivery providers
- Independent artists
- Manufacturers and production partners
- Order fulfillment providers
- Email and communication service providers
- Analytics and advertising providers
- Fraud prevention and security providers
- Professional advisers and service providers
- Government authorities or other parties where required by law
Our artists and manufacturers may be located in different countries. Where your order requires information to be provided to an artist or manufacturer, we may transfer the information necessary to fulfill the order to that third party.
We do not sell your personal information as a normal part of fulfilling your order.
5. Payments
Payments may be processed by third-party payment providers.
Gifts By Gen generally does not need to store your complete payment card information. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy and security practices.
We may retain transaction information necessary for accounting, order management, refunds, fraud prevention, and legal or regulatory requirements.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep items in your shopping cart
- Remember your preferences
- Maintain account and checkout functionality
- Understand how visitors use our website
- Improve website performance
- Help us provide relevant marketing and advertising
Some cookies may be placed by third-party services that provide functionality, analytics, advertising, payment processing, or other services on our website.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
7. Marketing Communications
If you choose to receive promotional communications from Gifts By Gen, we may use your email address or other contact information to send you information about products, promotions, special occasions, new products, and other updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the relevant communication.
Even if you unsubscribe from marketing communications, we may still send you necessary transactional communications relating to your orders, account, payments, or other services you have requested.
8. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, we may retain order and transaction information for purposes including:
- Fulfilling and managing your order
- Customer service
- Accounting and financial records
- Tax obligations
- Fraud prevention
- Dispute resolution
- Legal or regulatory requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account information, including using a strong password and not sharing your login credentials with others.
10. International Transfers
Gifts By Gen may use service providers, artists, manufacturers, technology providers, payment processors, and other business partners located in countries other than the country in which you live.
As a result, your personal information may be transferred to, stored in, or processed in other countries.
Where required by applicable law, we will take appropriate steps regarding international transfers and the protection of personal information.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
12. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.
These rights may include, where applicable:
- The right to know what personal information we hold about you
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of certain personal information
- The right to object to or restrict certain processing
- The right to withdraw consent where processing is based on consent
- The right to opt out of certain marketing communications
- The right to receive or transfer certain information in a portable format
- Other rights provided by applicable privacy or data protection laws
These rights are subject to applicable legal exceptions and limitations.
For example, we may need to retain certain information to comply with legal, tax, accounting, fraud-prevention, or other obligations.
13. Requests Regarding Your Personal Information
If you wish to request access, correction, deletion, or another action regarding your personal information, please provide sufficient information for us to identify your records and understand your request.
We may need to verify your identity before completing certain requests in order to protect your personal information.
Where applicable law provides specific timeframes or procedures for responding to requests, we will follow those requirements.
14. Children’s Privacy
Our website is intended for general consumers and is not directed specifically toward children.
We do not knowingly collect personal information from children where doing so is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please notify us so that we can review and take appropriate action.
15. Data Breaches and Security Incidents
If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law.
Where notification is legally required, we will provide the required notices to affected individuals and/or relevant authorities.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
17. Applicable Privacy Laws
Gifts By Gen operates in accordance with applicable privacy and data protection requirements.
Because our customers, service providers, artists, manufacturers, and other partners may be located in different countries, different privacy laws may apply depending on the circumstances and the location of the individual whose information is being processed.
Nothing in this Privacy Policy is intended to remove or limit any privacy rights that cannot legally be excluded.
Where a particular jurisdiction provides additional privacy rights or requires additional notices, those rights and requirements will apply where applicable.
18. Contact Regarding Privacy
If you have a question about this Privacy Policy or wish to exercise a privacy right, you may use the privacy/customer-service contact method provided on the Gifts By Gen website.
Please include enough information for us to understand your request and, where necessary, verify your identity.