Most Popular Questions
Gifts By Gen specializes in personalized and customizable gifts for special occasions. Many of our gifts can be customized with names, messages, dates, photos, or other personal details, making each gift unique and meaningful.
Choose the gift you’d like, select the available customization options, and provide the requested personalization details when placing your order.
Once your order is received, we review the details and confirm that your requested personalization can be fulfilled. Your gift is then prepared and shipped to you.
Personalized gifts require additional preparation time compared with standard products. The time required can vary depending on the product, the type of customization requested, and the availability of the artist or manufacturer creating your gift.
We’ll keep you updated as your order progresses.
You may track your order here: https://giftsbygen.com/track-orders/
We carefully use the information you provide when preparing your personalized gift. Please review names, spelling, dates, messages, and other personalization details carefully before submitting your order.
Because personalized items are made specifically for you, changes may not always be possible once your order has entered production.
If you need to correct or change your personalization, please let us know as soon as possible. We will do our best to accommodate the change, but once your order has been submitted for production, changes may no longer be possible.
Because some of our gifts are sourced from independent artists and manufacturers, availability may occasionally change after an order is placed.
If we’re unable to fulfill your personalized order, we’ll review the available options with you. If the item cannot be fulfilled and there is no suitable alternative, your order will be cancelled and a refund will be issued.
Absolutely! Our personalized gifts are designed for meaningful occasions such as birthdays, anniversaries, weddings, graduations, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, and other special celebrations.
If your gift is needed for a specific date, we recommend ordering as early as possible to allow enough time for personalization, preparation, and shipping.
Your order progresses through several stages as it is prepared. Depending on the stage of your order, you may receive updates such as:
- Order Received – We’ve received your order and are reviewing the details.
- Confirming Your Personalized Order – We’re confirming availability and personalization requirements.
- Your Gift Is Being Prepared – Your personalized gift has been confirmed and is being prepared.
- Preparing Your Shipment – We’ve received your gift and are getting it ready to ship.
- Your Order Has Shipped – Your order is on its way to you.
These updates help you understand where your order is in the process.
We understand that personalized gifts are special and that you want everything to be just right. If an issue arises with availability, personalization, or fulfillment, we’ll review the situation and determine the best way to resolve it.
Depending on the circumstances, this may include making an adjustment, offering an alternative, or cancelling and refunding the order if we’re unable to fulfill it.
Because personalized gifts are made or customized specifically for your order, we generally cannot accept returns or exchanges simply because you change your mind or no longer require the item.
Many of our products are fulfilled by independent artists and manufacturers. As a result, production times, availability, product characteristics, and delivery to us may be outside of our direct control. We are not responsible for delays, loss, damage, or other issues arising from the manufacturer’s production or delivery process, except where applicable law provides otherwise.
If there is an issue with your order, we ask that you let us know as soon as possible. While we cannot guarantee a particular outcome, we will make reasonable efforts to communicate with the relevant manufacturer or shipping provider and assist in resolving the matter where possible.
Please carefully review all personalization details before submitting your order, as personalized items cannot generally be changed, cancelled, returned, or exchanged once production has begun.